After sales

  1. Into "My order", make sure your order is "Completed" 
  2. Into your completed order, click "View"
  3. Check your order item, click: "Return", then fill the infomation

In all cases, your received parts with labels will be base on your order. However, here a lot of items to pack every day; a manual error is not ruled out. You can contact us as soon as this problem is discovered, we will reship the correct one for you or make a refund.

Ordering

Registering for an account is fast and free. Click on the "Register" link at the home page. Fill out the online form and select an user name and password.

  • Log in our system to add the goods in cart 
  • Click "BOM" or "file upload" on the website
  • Send us by E-mail directly

Yes, if you have a large quantity, you are welcome to contact us to see if we can offer a better price.

Please rest assured that all the products on sale are 100% Anti-Counterfeit and new. As one of the leading electronic components suppliers in China, we guarantee that all products purchased directly from legal manufacturers and agents.

Most items usually have date codes within the last two years or newer. If the part’s date code exceeds two years, we will inform you the actual date code at the first time. If you have strict date code demand, please let us know in the quotation.

Images used for a product picture are intended to be representational only; the part may not be an identical match to the photo. We recommend reviewing the attached Data Sheets on each product page (as available) as they are connected and to validate the part number with the manufacturer's specifications.  

Because pricing will be different for varies quantity orders, and the inventory is changing fast every day, we are responsible for checking the stock and latest price before you pay.

No, we do not require a minimum order for any destinations. It is highly recommended to order as the full package.

  • Package: The semiconductor industry manufactures a wide variety of integrated circuits that have different packaging requirements. Package attributes that are taken into consideration when choosing a package type for a particular semiconductor device include size, lead count, power dissipation, field operating conditions, and of course cost.
  • Packing: Today's high-speed machines for electronics manufacturing require the feed lines to receive components in the tape, tube, or reel form. Not always, the components are available in the desired packing. This means components need to be repacked in the required packing form. 

Yes, you can send us the BOM file directly, we will make the offline orders for you.

Yes, we can. You need to tell us before the shipment. And you'd better indicate to us how much invoice value you wish because of different countries with a different custom policy. You should ask your local custom how much value can be free of tax.

That's because you forget to fill your account information in "Edit Account", you will no longer be asked to input once fill name and telephone in your account.

Shipping

The shipping cost is base on the weight of your parcel, different countries, and shipping methods you select. We have a long-term business relationship with forwarders. We will try our best to offer you a favorable express price. 

You may be required to pay customs or import duties charges once the package arrives at the destination country. Those fees are strictly the responsibility of the buyer. We are NOT and CANNOT be responsible for what your country charges. Please check with your country's customs office for the custom charges.

  • If your area is a remote place, we suggest you choose EMS, because of EMS without a remote fee. If you choose DHL, FedEx, or UPS...there will be a high remote fee, which is not included in our quotation.
  • If you are not sure whether your area belongs remote, pls ask DHL, FedEx,UPS, TNT...express companies.

Once the parcel is shipped out, you will receive an e-mail that includes your tracking number. You also can check it into our order system.

We work very hard to make sure all your orders get shipped on time. There are occasions, however, when the freight carriers have delays or make shipment errors. We regret when this happens, but we cannot be responsible for delays by these carriers.

We already get the best discount of DHL, FedEx, and EMS from our cooperated forwarder. Please let us know if you want E-Post or other special lines, we will help to check.

Payments

PayPal is preferred as it is a safe, reliable, and fee-free way of online payment. You can make a payment by Credit/Debit card through PayPal even if you do not have a PayPal account. We also accept bank transfer.

Yes, please contact us after you place the order, we will send the invoices and receipts to your email.